FAQs

Q: How do you package your orders?

A: All orders are discreetly packaged in a plain brown box with no markings or logos on the box.
Shipping label and customs info (if international) is all that's visible from the outside.

 

Q: What type of Silicone do you use?

A: ISO 10993-10 Certified 
Assessment of medical devices and their constituent materials with regard to their potential to produce irritation and skin sensitization.

 

Q: Firmness Options

A: Soft 00-30:

(select products only)

Medium 00-50:
A slightly softer feel than our firm but larger slender products will have trouble standing on their own. Perfect if you love soft conforming toys.

Firm 10A:
Excellent compromise of soft feel with a great ability to stand. Highly recommended as the silicone of choice.

X-Firm 20A:
Our firmest silicone offers a more rigid feel and holds shape and posture accordingly. Takes some effort to squeeze but still flexible. Perfect for display pieces and those that like a more rigid toy.

 

Q: How long does it take to ship my order?

A: Custom orders generally take 1-4 weeks prior to shipping. This is dependent upon on current order load and other operational limitations. We cannot promise dates and if you have a concern you should contact us before ordering to see what the current turnaround is. Ready to ship items generally take 1-3 business days to get packaged and shipped. It’s not unusual for them to ship same day, but again we cannot promise this.

 

Q: Can I get an update on my order?

A: We do not offer order updates unless your order is falling outside of our normal time frames.

 

Q: Do you do custom designs?

A: Custom designs take a lot of time, money, and effort. It’s an available service on a limited basis at our discretion. Please contact us for more information.

 

Q: Can you color match?

A: At this time we are only offering the colors shown on our color chart.